Break-Fix IT services refer to an on-demand, reactive approach to technology support, where assistance is provided only when something goes wrong. Under this model, you pay per incident or repair, rather than having ongoing maintenance or monitoring.
Features
We can offer you the following:
Per incident response
No guaranteed SLAs (service level agreements)
Goal
This service is suited to business that require adhoc support every now and then. In most cases there would be an in-house technology “Champion” to handle first level IT requests.
While this can seem cost-effective in the short term, it may lead to more frequent downtime and higher long-term expenses compared to proactive, managed IT strategies.